Welcome to Dawadekho! Your privacy is important to us. This Privacy Policy outlines how Dawadekho collects, uses, discloses, and protects your information when you visit our website and use our services. By using Dawadekho, you agree to the practices described in this policy.

1- Definition
Cookies

Cookies are small pieces of data that are stored on a user’s device by a web browser while they are browsing a website. They are used to remember information about the user, improving their web experience. Here are the key aspects of cookies:

  1. Purpose:
    • Session Management: Cookies help manage user sessions, such as keeping users logged in as they navigate through a website.
    • Personalization: Cookies remember user preferences and settings, such as language selection or theme preferences.
    • Tracking and Analytics: Cookies track user behavior and interactions on a website, helping website owners understand how their site is being used and improve it.
Definition of Data

In the context of a website, data refers to the information that is collected, processed, and stored about user interactions, website performance, and content. This includes:

  • User Data: Information about visitors, such as demographics, location, behavior, and preferences.
  • Interaction Data: Details on how users navigate the site, including page views, clicks, session duration, and conversion rates.
  • Content Data: Information about the website’s content, such as text, images, videos, and metadata.
  • Performance Data: Metrics related to the site’s functionality and speed, such as load times, error rates, and uptime.
 Data Protection Law

Data protection laws are regulations designed to protect the personal data of individuals and ensure their privacy. On a privacy policy page of a website, these laws mandate transparency and accountability regarding how user data is collected, used, stored, and shared

2- Information We Collect

  1. Personal Information:   We may collect personal information such as your name, email address, phone number, and other contact details when you register on our site or subscribe to our services.
  2. Payment Information: When you make a purchase, we collect your payment information to process transactions.
  3. Usage Data: We gather data on how you interact with our website, including pages visited, links clicked, and other actions taken.
  4. Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience on our site and gather information about how you use our services.
  5. Definition of Prescription Data Collection: At Dawadekho, we collect prescription data from users to facilitate the accurate and efficient processing of their medication orders. Prescription data includes any information provided by users related to their medical prescriptions, such as:
    • Patient Information: Name, age, gender, and contact details.
    • Prescription Details: Medication names, dosages, quantity, prescribing doctor’s name, and any instructions provided by the healthcare provider.
    • Medical History: Relevant medical conditions, allergies, and past treatments that may affect the processing and fulfillment of the prescription.

    This data is collected to ensure that users receive the correct medications as prescribed by their healthcare providers, to verify the legitimacy of the prescriptions, and to maintain records for legal and regulatory compliance. The collection, use, and storage of prescription data are handled with the highest standards of privacy and security to protect users’ sensitive health information.

3.  How  We Collect Information
  • Directly from You: When you provide information while placing an order, contact us, or fill out forms on our website.
  • Automatically: Through cookies and similar technologies that track your interaction with our website.
  • From Third Parties: Such as healthcare providers who may send prescriptions directly to us
4.  Our Use of Data

At Dawadekho, we take the privacy of our customers seriously and are committed to being transparent about how we use your data. This document outlines the various ways in which we utilize the personal information you provide to us and the contexts in which it is used.

Order Processing and Fulfillment
  • Purpose: We use your personal and payment information to process orders, manage transactions, and deliver the products and services you request.
  • Data Used: Contact details, payment information, shipping address, order details.
Account Management
  • Purpose: We use your account information to manage your profile, preferences, and settings, ensuring a personalized and seamless experience.
  • Data Used: Username, password, contact information, account preferences.
Customer Support
  • Purpose: We use your information to respond to your inquiries, troubleshoot issues, and provide support related to your orders and account.
  • Data Used: Contact information, order history, correspondence details.
Personalization and Recommendations
  • Purpose: We analyze your purchase history and preferences to offer personalized recommendations and content tailored to your interests.
  • Data Used: Order history, browsing data, preferences.
Promotional Communications
  • Purpose: With your consent, we use your contact information to send you promotional materials, newsletters, and information about new products, services, and special offers.
  • Data Used: Email address, phone number, preferences.
Surveys and Feedback
  • Purpose: We may use your information to request feedback on our services and to conduct surveys to improve our offerings.
  • Data Used: Contact information, survey responses.
  • Purpose: We use aggregated and anonymized data to understand how our services are used and to make improvements.
  • Data Used: Usage data, device information, analytics.
Research and Development
  • Purpose: We analyze data trends and patterns to develop new features, products, and services.
  • Data Used: Aggregated data, usage patterns, customer feedback.
Compliance with Laws
  • Purpose: We use your personal information to comply with legal obligations, such as maintaining records for tax purposes or responding to lawful requests from public authorities.
  • Data Used: Any relevant personal information.
Fraud Prevention and Security
  • Purpose: We use your data to detect, prevent, and mitigate fraudulent or illegal activities, and to enhance the security of our systems.
  • Data Used: Contact information, transaction details, usage data.
Service Providers
  • Purpose: We share your personal information with trusted third-party service providers who perform functions on our behalf, such as payment processing, order fulfillment, and data analysis.
  • Data Used: Relevant personal information is required for the service.
Legal Requirements
  • Purpose: We may disclose your personal information if required by law or in response to valid legal requests.
  • Data Used: Any relevant personal information.
  1. Third-Party Service Providers: We may share your information with third-party service providers who assist us in operating our website and conducting our business.
  2. Legal Requirements: We may disclose your information if required by law or to protect our rights, comply with legal obligations, or enforce our policies.
  3. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
6- Privacy for minors

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently received personal information from a child under 18, we will delete such information from our records.

7 – Share Your Information
Delivery Partners and Courier Services

We share your personal information with delivery partners and courier services to ensure that your orders are delivered to you efficiently and accurately.

  • Data Shared: Contact details, shipping address, order details.
Our Pharmacy Store

We share your personal information with our affiliated pharmacy stores to process your prescriptions and manage your medication orders.

  • Data Shared: Contact details, health information, prescription details.
Healthcare Providers (Doctors)

We share your personal information with healthcare providers, including doctors, to ensure that you receive the appropriate medical advice and care.

  • Data Shared: Contact details, health information, prescription details.
Service Providers

We share your personal information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, and customer support.

  • Data Shared: Relevant personal information is required for the service.
Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities.

  • Data Shared: Any relevant personal information.
8-  Data Retention and Security
Data Security

Protecting your personal information is of paramount importance to us. Dawadekho employs a comprehensive approach to safeguard your data against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

  • Encryption: We use advanced encryption technologies to protect your data during transmission and storage, ensuring that it is unreadable to unauthorized users.
  • Access Controls: Strict access controls are in place to ensure that only authorized personnel can access your personal information. Employees are granted access based on their job responsibilities and the principle of least privilege.
  • Regular Audits: We conduct regular security audits and assessments to identify and mitigate vulnerabilities in our systems.
  • Firewalls and Monitoring: Our network is protected by firewalls and intrusion detection systems that monitor for suspicious activity and potential threats.
  • Data Minimization: We collect and process only the personal information necessary for the specific purposes outlined in this Privacy Policy, reducing the risk of exposure.
  • Secure Disposal: Personal data that is no longer required is securely deleted or anonymized to prevent unauthorized access.
  • Compliance: We adhere to industry standards and regulatory requirements related to data protection and privacy, including GDPR, HIPAA, and other relevant frameworks.

Despite our rigorous efforts, it is important to acknowledge that no method of data transmission over the internet or electronic storage is entirely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. We encourage you to take proactive steps to safeguard your own data, such as using strong passwords and not sharing your login credentials

Data Retention

At Dawadekho, we are committed to retaining your personal information only for as long as necessary to fulfill the purposes for which it was collected, as outlined in this Privacy Policy. The retention period is determined based on several criteria, including:

  • Service Duration: The length of time you maintain an active account with us and use our services.
  • Legal Obligations: We retain data to comply with applicable laws and regulations, including those related to tax, accounting, and healthcare.
  • Business Needs: Information may be retained to maintain accurate business and financial records, to resolve disputes, and to enforce our agreements.
  • User Requests: Upon your request, we will delete or anonymize your personal information unless we are required to retain it for legal reasons.

9- Your Rights and Choices

At Dawadekho, we respect your privacy and provide you with the following rights and choices regarding your personal data:

Your Rights
  • Access: You can request to see the personal data we hold about you.
  • Correction: You can ask us to correct any inaccurate or incomplete data.
  • Deletion: You have the right to request the deletion of your personal data.
  • Restriction: You can request that we limit the processing of your data.
  • Objection: You can object to our processing of your personal data.
  • Data Portability: You can request to receive your data in a structured, commonly used format.
Your Choices
  • Account Settings: You can update your personal information and preferences in your account settings.
  • Communication Preferences: You can opt-out of receiving marketing communications from us.
  • Cookies: You can manage your cookie preferences through your browser settings

We implement robust security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure.

Your Rights and Choices

You have the right to access, correct, or delete your personal information. You can manage your communication preferences and opt-out of receiving certain communications from us.

10- Changes to This Policy

We may update our Privacy Policy from time to time. When we make significant changes, we will notify you via email or through our services. Continued use of our services after such changes indicates your acceptance of the new policy. Please review this Privacy Policy periodically to stay informed about how we protect your information.

Severability

If any provision of this Privacy Policy is found to be invalid, illegal, or unenforceable by any court of competent jurisdiction, such provision shall be deemed modified to the extent necessary to make it enforceable. If modification is not possible, the provision will be severed from this Privacy Policy, and the remaining provisions will continue in full force and effect. The invalidity of any particular provision shall not affect the validity and enforceability of the remaining provisions, which shall be construed to reflect the original intent of the parties as closely as possible. This ensures that the Privacy Policy remains effective and enforceable

9- How to Contact Us

If you have any questions or concerns about changes to this Privacy Policy, please contact us at support@dawaguru.com. We are here to help and ensure that your privacy is respected and protected.